Damaged MacBook owners claim in two separate lawsuits that Apple’s latest laptops with their M1 chips have broken screens that break easily and malfunction.
The lawsuits, both filed Wednesday in a federal district court in San Jose, Calif., Each seek class certification in the hopes that the law firms involved will receive a judicial blessing to represent the allegedly large group of affected clients, and if they do are victorious to share each settlement.
Each of the submissions claims that Apple’s 2020-2021 MacBook line – consisting of the M1-based MacBook Air and M1-based 13-inch MacBook Pro – has screens that frequently fail. They say Apple knew or should have known about the alleged defect based on its own extensive internal testing, reports from technicians, and feedback from customers.
“[T]The M1 MacBook is defective because the screens are extraordinarily fragile, cracking, darkening or showing magenta, purple and blue lines and squares, or in some other way no longer working, “said a lawsuit filed on behalf of plaintiff Nestor Almeida became [PDF]. “Thousands of users from around the world reported this issue directly to Apple and on Apple-sponsored forums.”
The other complaint [PDF], filed on behalf of Plaintiffs Daphne Pareas and Daniel Friend, makes similar allegations.
“The class of laptops were designed and manufactured with an inherent defect that affects the screen,” it said. “During normal use, grade laptop screens can (1) be obscured by black or gray bars and / or ‘dead spots’ that do not display visual output, and (2) are prone to cracking parts of the Cover up displays. The appearance of black or gray bars on the screen can precede, accompany or follow cracks in the display glass. “
According to the Almeida complaint, thousands of Apple customers from around the world have reported problems with their MacBook screen to Apple and online forums. It is alleged that Apple has often refused to pay for repairs, forcing customers to pay up to $ 850 through third-party providers. And wherever Apple did repairs, some customers have returned the problems.
Apple, according to the Almeida complaint, did not acknowledge the problem until August 27, 2021, despite its own internal tests and user complaints.
At this point, Apple – “may be sensing the onslaught of litigation” – posted a support notice Advise customers using a camera cover, palm rest cover, or keyboard cover to remove the accessory before closing their MacBook to avoid damaging the screen.
“Leaving material on your display, keyboard or palm rest can interfere with the display when it is closed and damage your display,” said Apple’s warning.
However, the complaint points to a litany of social media complaints that suggest screen issues arise regardless of carefully closing the laptop.
The Pareas / Friend Complaint also has a long list of social media quotes about M1-based MacBook screen problems, such as: this reddit thread and the 14 page thread in the Apple discussion forum entitled “MacBook Air M1 screen tear for no apparent reason”.
Here is an example from the Apple discussion forum:
And there are enough of these stories posted online for the dispute to land in court.
Both lawsuits hold Apple’s exuberant marketing against it.
“[Apple’s] Marketing materials for the thin and light Macbook Air boast its superior materials and durability, “Pareas / Friend complained said.” According to its product website, the device is “thin and light.” It is rock solid ‘and its’ stable aluminum unibody design makes the MacBook Air slim, durable and ready for anything.’ “
The filing argues that “[h]Advertisement Apple has disclosed the truth, for example in its advertisements or other materials or communications, “customers would have looked elsewhere or paid less.
The Almeida complaint, meanwhile, throws Apple’s insistence that “everything on the 13-inch Retina display” on the MacBook Air 2020 looks gorgeous back into the company, noting that when the screen breaks and goes black, not everything looks gorgeous .
The registry would like to know what Apple’s marketing text would look like if the right to freedom of expression were restricted and demanding product descriptions had to cover worst-case scenarios. We asked Apple to comment, but – and you may be shocked to hear this – we didn’t hear anything. ®